These big software companies do not release information in advance to test how it affects other programs. – Silhouette has no control over what updates Microsoft or Apple release. I will also be posting any updates to all platforms that I troubleshoot on. You will be able to see the official information released as soon as possible and when a fix is found it will be posted at the link above. This is also why I provided the link above. This situation has evolved very quickly and I am in contact with Silhouette directly to be able to provide the most up-to-date information I can. Silhouette is working as fast as they can to identify what has changed and why it will not recognize the connection between some Silhouette machines. I am seeing issues with the Bluetooth connections as well. User’s can also try to connect by Bluetooth if that is available to them, however, this is not a guaranteed fix either. The alternative is to let Windows updates stand and not be able to use your Silhouette machines that will not connect until a fix is created. However, it is an option to try if you chose to do so. There are a small percentage of users who seem to be the “lucky” ones that even rolling it back does not work. Many users are finding that they can connect to their Silhouette machines if the Windows updates are rolled back or paused. It is to make you aware that you will need to decide how you are going to proceed with all the information presented to you. These “security risks” have been present in the Microsoft software as far back as Windows 7. These “fixes” are what are making the Silhouette machines no longer able to connect. However, please understand that Microsoft has said that these updates are for “security” purposes & has pushed out the “fixes”. I encourage everyone to click the link above and read it direct on the Here is the official information from Silhouette America – I am providing a link to the information so that you are receiving the most up-to-date information that has been released.ĬLICK HERE FOR THE OFFICIAL INFORMATION FROM SILHOUETTE AMERICA The is as basic as I can describe it the issue that we are seeing. One minute they are cutting and the next it will not connect. The computer recognizes something has been plugged in, but the USB connection is not complete in the computer.įor some users, it is just happening out of the blue. After these updates are processed on your computer (or in some cases a little while after), the USB connection on the Silhouette machine is no longer recognized in the Silhouette software. The nitty gritty of it… Microsoft released Windows updates that have been rolling out over the past few weeks, but this week was pushed out to a lot of Windows users and this is affecting Silhouette users in a BIG way. The following information is to make you aware of current issues we are seeing and to provide you with the information to make a decision on how to proceed. But as an Instructor and a software Beta tester for Silhouette, I may see issues arise earlier than the average user. Even experienced users encounter cut issues, software issues, etc. Even though I am a Licensed Silhouette Instructor and do this daily, that does not make me immune to issues either. I troubleshoot daily for Silhouette users and understand how frustrating it can be to encounter an issue. I am writing this blog post to inform Silhouette user’s of the current issue we are seeing and to make them aware of the current options available. I have been teaching as an instructor for almost 5 years and see many different issues posted. I am a Licensed Silhouette Instructor that teaches Silhouette users and troubleshoots Silhouette issues daily on many different platforms. UPDATED 10/29/21 – We are seeing some users affected with the Windows 11 update as well.įirst, I’d like to state that I am an independent Silhouette Instructor and that I am not an IT person or advising in any “official” capacity for any company. If you have not heard about the impact of the most recent Windows 10 updates, they are impacting Silhouette users in a BIG way. If it still does not work, check out these Troubleshooting tips on the Silhouette America website HERE If you continue to have issues connecting with Silhouette please read the following below for more information on why the Windows update may be the cause. In some cases, some users may not notice the “fix” until 7/10/21 at 8 am. I would suggest a complete shut down of the computer from the menu option for the best results. Silhouette users should be able to connect to their machine again after the computer is restarted. UPDATED 7/9/21 – This issue has now been resolved by Microsoft. We are seeing Windows 10 users affected, but that does not mean older versions may not also see effects of this update as well. Information for Silhouette users on Windows 10
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